After your order is placed, you will receive a confirmation email with your order number. If you haven't received the confirmation email, please contact us and we'll look into the status of your order.

Shipping Information:

Monday-Thursday: Within 24 hrs of the original time the order was placed.
Friday-Sunday: Your order will ship out by the following Monday. If you place your order by noon on Friday(PT), we will be able to ship your order out that day.

Regular items:

If you place your order by noon (PT), we will be able to ship your order out the same business day. It usually takes 4 business' days until you receive your order. Please contact us for expedited shipping.

Personalized items:

Please be aware that personalized items require additional time to create. This extra time ensures that we can provide you with a high-quality, custom product made to your exact specifications. It usually takes 7-8 business' days until you receive your order. Please contact us for expedited shipping.

After your order is shipped, you will receive an email confirmation with the tracking number. You can track the status of your order by clicking on the link described on the email.

Replacement parts:
Yes, if you are interested in purchasing a replacement insert or cover for your pet bed, please click here.
If you would like to order a replacement part for your cat tree, please contact us here

Replacement covers:
Yes, replacements covers are available for purchase. You can find a replacement parts list for pet beds under each items product description.

Pet crate sizing:
You can find the correct crate size for your pet here.

Pet bed sizing:
You can find the correct crate size for your pet here.

Care and washing instructions for all pet beds can be found HERE.

For an in-depth instructional video on how to wash your bagel bed, click HERE.

The cat tree installation instructions can be found in the product description, listed as#5.

Please click here to view our cat tree options:
Traditional Cat Trees
Modern Cat Trees

Please feel free to contact our sales representative, Matthew, for any partnership inquiries:
Matthew@majesticpet.com

Yes, we offer free standard shipping on all orders over $49. The free shipping promotion is only valid in the continuous United States.

The free shipping promotion is only valid in the continuous United States. Please contact us for alternative shipping options.

If you need alternative shipping options or expedited shipping, please contact us directly for assistance. If you can't find what you're looking for, feel free to reach out to our customer support team.

If the item was purchased from MajesticPet.com:

You may return any unused product(s) in its original packaging within 30 days of the original purchase date for a full refund. The customer is responsible for shipping charges both to the recipient and returned to the Majestic Pet Products warehouse.

If the item was purchased from a different store or website:

Please contact the customer support team from where you have purchased the item and inquire about their return policy. We do not provide any returns / exchanges for items purchased outside of MajesticPet.com.

ALL SALES ARE FINAL FOR CUSTOM AND EMBROIDERY BEDS