After your order is placed, you will receive a confirmation email with your order number. If you haven't received the confirmation email, please contact us and we'll look into the status of your order.

Orders placed before 11:00 AM Central Time, Monday through Friday, will generally ship the same day or next business day, excluding major holidays. Personalized items require additional production time. See our Shipping Information policy for current processing and service details.

Delivery time includes processing plus carrier transit. Personalized items need additional production time. Check the Shipping Information policy and your shipment tracking for current details. Contact our team before ordering if you need a specific delivery date; we cannot guarantee a carrier arrival date from a general FAQ estimate.

After your order is shipped, you will receive an email confirmation with the tracking number. You can track the status of your order by clicking on the link described on the email.

Replacement parts:
Yes, if you are interested in purchasing a replacement insert or cover for your pet bed, please click here.
If you would like to order a replacement part for your cat tree, please click here

Replacement covers:
Yes, replacements covers are available for purchase. You can find a replacement parts list for pet beds under each items product description.

Pet bed sizing:
Use our Dog Bed Size Guide & Calculator to measure your dog and get a recommended bed size. You can also browse the breed size chart, or use the dog bed size calculator. Need an exact fit? See our custom size pet beds.

Pet crate sizing:
You can find the correct crate size for your pet here.

Care and washing instructions for all pet beds can be found HERE.

For an in-depth instructional video on how to wash your bagel bed, click HERE.

You can find the cat instructions HERE. If you have any questions, feel free to reach out!

Please feel free to contact our sales representative, Matthew, for any partnership inquiries:
Matthew@majesticpet.com

Shipping costs are $4.95 for orders under $100 within the 48 contiguous U.S. states. Enjoy free shipping on orders over $100. We DO NOT ship to Hawaii, Alaska and Puerto Rico

The free shipping promotion is only valid in the continuous United States. Please contact us for alternative shipping options.

If you need alternative shipping options or expedited shipping, please contact us directly for assistance. If you can't find what you're looking for, feel free to reach out to our customer support team.

If the item was purchased from MajesticPet.com:

You may return any unused product(s) in its original packaging within 30 days of the original purchase date for a full refund. The customer is responsible for shipping charges both to the recipient and returned to the Majestic Pet Products warehouse.

If the item was purchased from a different store or website:

Please contact the customer support team from where you have purchased the item and inquire about their return policy. We do not provide any returns / exchanges for items purchased outside of MajesticPet.com.

ALL SALES ARE FINAL FOR CUSTOM AND EMBROIDERY BEDS