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FAQ

Replacement parts:

Yes, if you are interested in purchasing a replacement insert or cover for your pet bed, please click here .
If you would like to order a replacement part for your cat tree, please contact us here

Replacement covers:

Yes, replacements covers are available for purchase. You can find a replacement parts list for pet beds under each items product description.

Shipping Information:

Monday-Thursday: Within 24 hrs of the original time the order was placed. 
Friday-Sunday: Your order will ship out by the following Monday. If you place your order by noon on Friday(PT), we will be able to ship your order out that day.

If the item was purchased from MajesticPet.com:

You may return any unused product(s) in its original packaging within 30 days of the original purchase date for a full refund. The customer is responsible for shipping charges both to the recipient and returned to the Majestic Pet Products warehouse.

If the item was purchased from a different store or website:

Please contact the customer support team from where you have purchased the item and inquire about their return policy. We do not provide any returns / exchanges for items purchased outside of MajesticPet.com.

We offer 30 days warranty against manufacturers defect. If you receive a defective product, we will replace the item or refund your money within 30 days of the purchase date.

Pet crate sizing:

You can find the correct crate size for your pet here.

Pet bed sizing:

You can find the correct crate size for your pet here.

Care and washing instructions for all pet beds can be found HERE.

The cat tree installation instructions can be found in the product description, listed as#5.

Please click here to view our cat tree options: 
Traditional Cat Trees 
Modern Cat Trees

Please feel free to contact our sales representative, Matthew, for any partnership inquiries:

Matthew@majesticpet.com

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